Thank you for shopping at Luxlak. We aim to make your shopping and delivery experience as simple and convenient as possible.
Shipping Rates
We currently offer the following shipping options:
Standard Shipping
- Orders from C$0.00 to C$69.99: C$7.00
- Orders of C$69 or more: FREE Shipping
VIP Fast Shipping
- VIP Fast Shipping: C$13.00
Available shipping methods and final shipping charges will be displayed at checkout before payment is completed.
Order Processing
Orders require processing before shipment. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other factors.
Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.
Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, local courier services, customs processing, weather conditions, and other circumstances outside our control.
Please note that estimated delivery dates are provided as a reference and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to change the delivery address.
Customs, Duties & Taxes
Depending on your destination, your order may be subject to local customs duties, import taxes, or other fees.
Where applicable, these charges may be determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
Lost, Delayed or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at customer@luxlak.com with your order number and relevant details.
For damaged items, we recommend including clear photos of the product and packaging so our customer service team can review the issue.
We will do our best to help resolve shipping-related problems as quickly as possible.