Return & Refund Policy
At Luxlak, we want you to feel confident about your purchase.
We offer a 15-day free return and exchange service, subject to the conditions below.
15-Day Return Period
You may request a return or exchange within 15 days of receiving your order.
To start a return or exchange, please contact:
Please include your order number and the reason for your return or exchange.
Return Conditions
To be eligible for a return, the product should generally be:
- In its original condition
- Unused or only inspected as reasonably necessary
- Free from damage caused after delivery
- Returned with its original packaging and accessories where applicable
Items that show significant signs of use, misuse, accidental damage, modification, or missing components may not qualify for a full refund.
Free Returns & Exchanges
Eligible returns and exchanges requested within the 15-day return period are covered by our free return/exchange policy.
Please contact our customer service team before returning an item. We will provide the appropriate return instructions.
Returns sent without contacting us in advance may experience delays in processing.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Send your order number along with clear photos or videos showing the issue when possible.
After reviewing the information, we may offer an appropriate solution such as a replacement, exchange, or refund.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds are normally returned to the original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Exchanges
If you would like to exchange an eligible product, contact us within 15 days of delivery.
Exchange availability may depend on current inventory.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at customer@luxlak.com.
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.
For any return, exchange, or refund questions, please contact: